Connecting shoppers and great stores online

Online shopping is great for many reasons, but most of all it’s a convenient and fast way to turn your intent to buy that new pair of running shoes, for example, into an actual purchase. But shoppers tell us they’re often nervous about buying from online stores they don’t know. We created the free Google Trusted Stores program to help solve this problem. When shoppers see the Google Trusted Store badge, they know in a snap they’re shopping with a reputable retailer and they can feel confident making an informed purchase.

We’ve been testing the program since last fall with about 50 online merchants and more than 10 million orders. It’s working even better than we hoped, generating positive feedback from shoppers and increasing sales for merchants. Starting today, Google Trusted Stores is open to all U.S. merchants who want to apply.

Helping shoppers choose stores they can trust
When shopping online, you may come across the Google Trusted Store badge. Hover over it and you’ll see a “report card” which shows “grades” for that merchant’s shipping and service, including more precise metrics about what the grades mean.

The Google Trusted Store badge and report card

This badge is only awarded to online stores that deliver a great overall experience, so even if you haven’t shopped with this merchant before, you can easily tell if they are trustworthy, ship quickly and reliably, and offer exceptional customer service. If there’s a problem with your purchase, we’re here to help. When you buy from a Google Trusted Store, you can opt in to get up to $1,000 lifetime purchase protection per shopper. And our dedicated customer service team is there to work with you and the merchant to assist in resolving the issue.

Helping merchants demonstrate their excellence and earn new business
Google Trusted Stores helps online stores attract new customers, increase sales and differentiate themselves by showing off their excellent service via the badge on their websites. Soon the badge will also appear on Google.com ads and in Google Shopping results.

Google Trusted Store badge on AdWords

Over the last nine months of the pilot, our tests show that participating in this program can help merchants big and small. For example, Wayfair, the largest online-only retailer of home goods and one of the top 50 largest online retailers as ranked by Internet Retailer, increased sales* on its site by 2.3 percent with Google Trusted Stores. And Beau-coup, a specialty online favors and gifts retailer, saw an 8.6 percent increase*. Take a look at our merchant success stories to learn more about how Google Trusted Stores has had a positive impact on website conversion rates and average order sizes for online retailers.

Google Trusted Stores is entirely free, both for shoppers and for online stores. We’re still testing the most helpful ways to display Trusted Stores information to shoppers, so you may see different versions, or none at all, while we conduct experiments. If you’re a merchant and would like to participate in the Google Trusted Stores program, please apply.

Posted by Tom Fallows, Group Product Manager, Google Shopping

*Increased sales percentages are based on a combination of uplift in conversion and average order size.

AdWords, meet AdMob

Mobile advertising has become a core part of marketers’ and publishers’ digital strategies, helping to fuel business growth and great content.

To make mobile ad buying seamless and accessible for more than a million AdWords advertisers, today we're integrating our AdMob technology directly into our AdWords system. This enables advertisers to run effective campaigns across the more than 300,000 mobile applications running ads by AdMob—all from within the AdWords interface. It also helps AdMob developers and publishers increase their revenue by giving them access to a large number of new advertisers. AdWords advertisers can now manage, measure and adjust search, display and video ads, reaching people on more than 2 million websites and hundreds of thousands of apps, across all screens.

Bringing together the best of AdWords with the best of AdMob is an important step in building integrated solutions that help all businesses get the most out of digital marketing. This complements DoubleClick Digital Marketing, our new unified ad platform for larger marketers and agencies who use DoubleClick’s ad technology, which we announced earlier this week.

As mobile usage continues to explode, businesses increasingly need to adapt their marketing strategies to mobile platforms and mobile-specific consumer trends. For more information about how AdWords is helping marketers “go mobile,” read our post on the Mobile Ads Blog.

Posted by Jonathan Alferness, Director of Product Management, Mobile Ads

The never-ending quest for the perfect map

Cross-posted on the Google Lat Long Blog

For the last decade we’ve obsessed over building great maps for our users—maps that are totally comprehensive (we’re shooting for literally the whole world), ever more accurate and incredibly easy to navigate.

Comprehensiveness
It’s a pretty limited search engine that only draws from a subset of sources. In the same way, it’s not much of a map that leaves you stranded the moment you step off the highway or visit a new country. Over the last few years we’ve been building a comprehensive base map of the entire globe—based on public and commercial data, imagery from every level (satellite, aerial and street level) and the collective knowledge of our millions of users.

Today, we’re taking another step forward with our Street View Trekker. You’ve seen our cars, trikes, snowmobiles and trolleys—but wheels only get you so far. There’s a whole wilderness out there that is only accessible by foot. Trekker solves that problem by enabling us to photograph beautiful places such as the Grand Canyon so anyone can explore them. All the equipment fits in this one backpack, and we’ve already taken it out on the slopes.

Luc Vincent, engineering director, taking the
Street View Trekker for a trial run in Tahoe

Accuracy
The next attribute map makers obsess over is accuracy. We still have a way to go because the world is constantly changing—with new houses, cities and parks appearing all the time—it’s a never ending job. But by cross-checking the data we have, we can significantly improve the accuracy of our maps. Turns out our users are as passionate about the quality of Google Maps as we are, and they give us great feedback on where we can do better. We make thousands of edits a day based on user feedback through our Report a Problem tool and via Map Maker, which we launched in 2008. Today we’re announcing the expansion of Map Maker to South Africa and Egypt, and to 10 more countries in the next few weeks: Australia, Austria, Belgium, Denmark, Finland, Liechtenstein, Luxembourg, New Zealand, Norway and Switzerland.

Usability
The final element of the perfect map is usability. It’s hard to remember what digital maps were like before Google Maps went live in 2005, and the huge technological breakthroughs that transformed clicking on arrows and waiting, to simply dragging a map with a mouse and watching it render smoothly and quickly. Plus, we added one single search box. Today we have thousands of data sources that feed into our maps making them a rich and interactive experience on any device—from driving directions to transit and indoor maps to restaurant reviews.

People have been asking for the ability to use our maps offline on their mobile phones. So today we’re announcing that offline Google Maps for Android are coming in the next few weeks. Users will be able to take maps offline from more than 100 countries. This means that the next time you are on the subway, or don’t have a data connection, you can still use our maps.

The next dimension
An important next step in improving all of these areas—comprehensiveness, accuracy and usability of our maps—is the ability to model the world in 3D. Since 2006, we’ve had textured 3D buildings in Google Earth, and today we are excited to announce that we will begin adding 3D models to entire metropolitan areas to Google Earth on mobile devices. This is possible thanks to a combination of our new imagery rendering techniques and computer vision that let us automatically create 3D cityscapes, complete with buildings, terrain and even landscaping, from 45-degree aerial imagery. By the end of the year we aim to have 3D coverage for metropolitan areas with a combined population of 300 million people.

I have been working on mapping technology most of my life. We’ve made more progress, more quickly as an industry than I ever imagined possible. And we expect innovation to speed up even more over the next few years. While we may never create the perfect map… we’re going to get much, much closer than we are today.

Posted by Brian McClendon, VP of Engineering, Google Maps

15 Google Science Fair Finalists and the Science in Action winners are off to Mountain View

It’s been a fascinating two weeks for our Google Science Fair judges. They’ve been reviewing projects which try to solve myriad problems—from helping people with hearing loss enjoy music to saving water with vacuflush toilets—and they’ve been blown away by the inventiveness of the world’s young scientists. Today, they’ve selected 15 finalists from our top 90 regional finalists. All of these students asked interesting questions; many focused on real-world problems and some produced groundbreaking science that challenged current conventions.

In July, these finalists will be coming to Google headquarters in Mountain View, Calif., to present their projects to our international panel of finalist judges and compete for prizes that include $100,000 in scholarship funds, a trip to the Galapagos Islands and more. The winners will be announced at our celebration gala beginning at 7:00 p.m. PDT July 23 and the event will be streamed live on our YouTube channel, so make sure to tune in.

In addition, this year one of our partners, Scientific American, is awarding a special Science in Action prize to a project that addresses a social, environmental, ethical, health or welfare issue to make a practical difference to the lives of a group or community. After careful deliberation by Scientific American’s independent judging panel, we are thrilled to announce that Sakhiwe Shongwe and Bonkhe Mahlalela from Swaziland are the winners of this award for their project, which explores an affordable way to provide hydroponics to poor subsistence farmers. In addition to the $50,000 in prize funds, Shongwe and Bonkhe will have access to a year’s mentorship to explore how their project can help the lives of subsistence farmers in Swaziland and around the world. They are also still in the running for their age category prize and the grand prize.

Congratulations to all the finalists and the Scientific American Science in Action winners. We look forward to meeting you all at Google in July.

Posted by Sam Peter, Google Science Fair Team

World IPv6 Launch: Keeping the Internet growing

When the Internet launched operationally in 1983, its creators never dreamed that there might be billions of devices and users trying to get online. Yet now, almost three decades later, that same Internet serves nearly 2.5 billion people and 11 billion devices across the globe. And we're running out of space.

In order to connect to the Internet, each device has to have an IP address—a numerical label which identifies every computer, phone, tablet, ebook reader, etc. IP addresses allow machines to find and communicate with each other online–without them you couldn't check your email, visit websites or watch videos. But like a telephone network that is running out of phone numbers, the current Internet is running out of IP addresses.

The Internet we've relied on so far has space for 2^32 addresses—about 4.3 billion. The new, larger IPv6 expands the limit to 2^128 addresses—more than 340 trillion, trillion, trillion! Enough for essentially unlimited growth for the foreseeable future. Without the rollout of Internet Protocol v6 (IPv6), which formally begins today for participating websites and other organizations on the web, we won’t have the room we need to grow.

In February 2011, the Internet Assigned Numbers Authority (IANA) ran out of addresses to allocate to the Regional Internet Registries. While some of your devices may already share a single address (your home router acts like a switchboard for your home's devices), if IPv6 isn't implemented you'd soon have to share a single address with multiple people or even a whole neighborhood. This tangled, constrained Internet would be unsafe and unsustainable.

Today's World IPv6 Launch, coordinated by the Internet Society, marks the day that participating websites, Internet Service Providers (ISP), and network hardware manufacturers switch on IPv6 permanently in parallel with IPv4. We’re proud to be one of the founding participants; virtually all Google’s services have been available over IPv6 for a while, but IPv6 access was only available to networks participating in the “Google over IPv6” program. From now on, they will be made available to any IPv6 network on the Internet (well, almost any).

Complete transition will take time. Some users may need to upgrade their home routers or possibly download updated operating system software to enable IPv6 in parallel with IPv4. If you're interested in when you'll get IPv6 connectivity (if you don’t have it already), we encourage you to reach out to your ISP and ask.

Today we launch the 21st century Internet: you ain’t seen nothin’ yet.

Posted by Vint Cerf, Chief Internet Evangelist

Google + Quickoffice = get more done anytime, anywhere

We're happy to announce that we have acquired Quickoffice, a leader in office productivity solutions.

Today, consumers, businesses and schools use Google Apps to get stuff done from anywhere, with anyone and on any device. Quickoffice has an established track record of enabling seamless interoperability with popular file formats, and we'll be working on bringing their powerful technology to our Apps product suite.

Quickoffice has a strong base of users, and we look forward to supporting them while we work on an even more seamless, intuitive and integrated experience.

We're excited to welcome the Quickoffice team and their users to Google.

Posted by Alan Warren, Engineering Director, Google

Reimagining the future of buying and selling ads online

We’re in the midst of an online advertising revolution that makes the consumer the center of all we do—with creative tools to make ads that don’t just inform but inspire and dazzle, and measurement frameworks that go beyond clicks to drive real emotional engagement. The next step is to look beyond the ads themselves and reimagine the entire system of buying and selling ads online in a way that puts users first. Today, at our DoubleClick Insights conference, we’re gathering with our closest customers to discuss how we can partner to accomplish this and to unveil some tools for advertisers and publishers that we think will help us all reach this goal.

In particular, we’re introducing DoubleClick Digital Marketing: the first modern ad platform built for the modern digital world. You can read the details on the DoubleClick Advertiser blog, or watch live. This represents the biggest overhaul ever of our DoubleClick ad platform, used by agencies and large advertisers around the globe for digital media buying. One of the central challenges we’re looking to solve with this effort is that digital marketing is still incredibly complex—with marketers juggling multiple systems to manage their different digital efforts across banner ads, paid search campaigns, mobile ads, online video and measurement using systems that don’t talk to one another. We think of this a bit like an old school ‘90’s stereo system, with separate CD, cassette and radio players and a mess of wires in the back. What we want to provide to our partners should be more like the intuitive, powerful smartphones we carry in our pockets today—which not only play all our favorite music, but take pictures, keep our schedules and more.

Towards this end, DoubleClick Digital Marketing will weave together the technologies that buyers currently use to plan, manage, schedule, deliver and measure their online buys in a way we think will not only help them work smarter and faster, but ultimately be more responsive to their customers and deliver better ads.

For our publisher partners, our focus continues to be on bringing together the best of our products, and those of Admeld, the publisher technology company we acquired last year. So we're announcing some new tools to give publishers greater transparency into their businesses and better ways to work with their partners, for example a new Market View on the DoubleClick Ad Exchange that gives them the big picture of what’s happening across the exchange, rather than just their own performance. We think that ultimately, by empowering publishers’ growth and success and enabling them to continue funding great online content, everyone wins.

For more details on our announcements today, be sure to check out our DoubleClick Advertiser and DoubleClick Publisher blogs throughout the week, or tune in to the live stream of DoubleClick Insights, from 9am-1pm PT today, June 5.

Posted by Neal Mohan, Vice President, Display Advertising